MomGals Help & FAQ
We're here to help. Write to us at wecare@momgalsapp.com or, in the app, go to Profile → Talk to our team. We'll get back to you within 2 working days.
Getting started
What is MomGals?
MomGals helps pregnant women and moms find mom friends who live nearby, speak their language and are at the same stage. We put you in a small group of moms, your Gals, so you can chat, meet up and support each other.
Who is it for?
Any woman who is pregnant or has young children. We built it first for moms living far from home: expats and women who moved to a new city and don't have family or friends close by. If motherhood feels lonelier than you expected, MomGals is for you.
I'm not an expat. Can I still join?
Yes. Every mom is welcome, whether you moved here last month or were born down the street.
Where is MomGals available?
We're launching in Lisbon and the surrounding area first (Cascais, Sintra, Oeiras and nearby). You can sign up from anywhere, and we'll find your Gals as more moms join in your city.
How much does it cost?
MomGals is free during our launch. Finding your Gals, your Gals chat and Open Discussions will always be free. See "Is it really free?" below.
How do I sign up?
Download the app or open momgalsapp.com, create your account with your email, and fill in your profile: your city, the languages you speak, and whether you're pregnant or your children's ages. Our team checks every new account before it joins the community, and we'll let you know as soon as yours is approved.
Your Gals and meetups
What are my Gals?
Your Gals are a small private group of 2 to 8 moms in your city, named after it (for example "Lisbon Gals"). You get a group chat, can see each other's profiles and plan meetups together.
How do you choose my Gals?
We match you with moms who:
- live in the same city and near you
- speak at least one language you speak
- have children close in age to yours (up to about a year apart)
Moms with the same number of children are matched first when possible.
Will other moms see where I live?
No. We use your location only to find moms near you. Nobody sees your address or how far away you are.
What if there are no Gals for me yet?
We keep looking for you. Every time a new mom near you joins, or a spot opens in a group, we check again, and you'll get a notification when we find your Gals.
Can I be in more than one group?
You can be in one group per city. If you spend time in two cities, you can have Gals in each.
What if my Gals aren't a good fit?
You can leave at any time and we'll look for new Gals for you. You won't be put back in the same group automatically, but if you change your mind you can ask our team to help you rejoin.
What kind of meetups are there?
Your Gals can create their own private meetups, like a coffee or a walk in the park, that only your group sees. There are also community events open to all moms, plus a list of regular activities such as baby yoga, prenatal yoga, breastfeeding cafés and playgroups. Tap "I'm in" if you're going, or the heart if you're interested.
Specialists
What is the Specialists section?
A list of professionals who support moms, such as lactation consultants, sleep consultants, doulas, pediatric and wellbeing experts, near your city or online. You can search by what you need and save your favourites with the heart.
Does MomGals check the specialists?
No. Every specialist on MomGals was recommended by a mom in our community, or applied to be listed. We approve a listing once its details look correct, but we don't check qualifications or services. Please do your own checks before booking anyone. We don't show star ratings; you can ask other moms about their experience in Open Discussions.
Can I recommend a specialist I loved?
Yes. On the Specialists page, tap "Recommend someone" and send us their details. We'll approve the listing once all the details look correct.
I'm a specialist. Can I be listed?
Yes. On the Specialists page, tap "I am a specialist" and fill in your details. We'll approve your listing once all the details look correct.
Is MomGals a replacement for my doctor or midwife?
No. MomGals connects you with moms and professionals, but it doesn't give medical advice. For anything about your health or your baby's health, talk to your doctor, midwife or pediatrician. In an emergency, call 112.
Discussions and Gals Market
What are Open Discussions?
A space to ask questions and share tips with moms in the community, not only your Gals. For example: "Which pediatrician speaks English?", "How do I register my baby?" or "Any good soft-play places when it rains?" You see posts in the languages you speak, and you can reply to any question.
Can everyone see what I post?
Posts in Open Discussions are visible to approved moms on MomGals. Only your first name and photo show, never your location. Messages in your Gals chat are seen only by your Gals.
What is the Gals Market?
A place to buy, sell, rent or give away baby and kids' things (clothes, strollers, toys and gear) with moms near you. Only verified moms can sell, and our team reviews listings before they appear.
How do I buy or rent something?
Tap "Message" on the item to chat with the seller and agree on how to meet. Check the item before paying, and always agree on a time and place that suits you both. For rentals, agree on the price, how long and the item's condition before you hand it over.
Does MomGals take a fee?
No. MomGals only connects moms who need something with moms who have it. We don't take any fee or commission on sales or rentals, and we don't handle payments. Price, payment and the handover are agreed directly between the two of you.
Price
Is it really free?
Yes. During our launch, all features are free. Finding your Gals, your Gals chat, your Gals' meetups and Open Discussions will always be free.
Will I have to pay later?
Some extras, such as community events, specialists and the Gals Market, may become part of a paid membership later. If that happens, we'll tell you at least 30 days in advance by email and in the app, and you'll never be charged unless you choose to subscribe.
Do I need to enter a card to sign up?
No. You don't need a card or any payment details to use MomGals.
Safety and privacy
How do you keep MomGals safe?
Our team checks every new account before it can join a group, post or sell. Our community guidelines are simple: be kind, keep it private, and report anything that feels off. Offensive words are filtered automatically, we have zero tolerance for abusive content or members, and we review every report within 24 hours.
What if someone makes me uncomfortable?
Tap the ⋮ menu on her profile, a message, a post, an event or a Gals Market item and choose Report or Block. You can also go to Profile → Blocked & reported to report or block someone by name and see the status of your requests. Once you block someone, you won't see each other's content and you'll never be put in the same group. You can also message our team from Profile → Talk to our team.
What information do you collect?
Only what we need to match you and run the app: your name, email, photo, city and approximate location, languages, and whether you're pregnant or your children's ages, plus what you post. We don't sell your data and we don't track you across other apps or websites. Full details are in our Privacy Policy.
Can I delete my account?
Yes. Go to Profile and tap "Delete Account" at the bottom, then confirm. Your profile, photos, messages, posts and listings are permanently deleted. You can also email us and we'll delete it for you. See Delete your account for all the options.
If you're pregnant
Can I join while I'm pregnant?
Yes, and it's a great time to start. Building your circle before the baby arrives means you'll have moms to message during those first sleepless weeks.
Who will I be matched with if I'm pregnant?
If this is your first baby, we match you with other pregnant moms near you who speak your language. If you already have a child, we first look for moms whose kids are close in age to your older one, and otherwise match you with other pregnant moms.
What happens when my baby is born?
You stay with your Gals; these are the moms who went through pregnancy with you. Remember to update your profile with your baby's birth month and year.
Is there anything for pregnant women besides my Gals?
Yes. The Events page lists ongoing activities like prenatal yoga and birth and breastfeeding cafés. In Specialists you can find doulas and lactation consultants, and in Open Discussions you can ask moms who've just been through it.
Help
I can't log in.
Tap "Forgot your password?" on the login screen to get a reset link by email. Still stuck? Email us from the address you signed up with.
How do I change my city or language?
For your city, tap "Change city" on Home. For the app language, go to Profile → Settings & language.
What languages is the app in?
MomGals is available in English, Spanish, French, Portuguese, Italian and German.
I have a question that's not here.
Message our team from Profile → Talk to our team, or email us at wecare@momgalsapp.com. We'll get back to you.
Legal
Child safety
Read our Child Safety Standards. To report a concern about a child, write to wecare@momgalsapp.com.